Best orthodontists in Rochester, NY: graded by phone audits
We phoned 10 Rochester orthodontist offices after hours and graded what a patient hears. Here is who picked up the standard, and who did not.
What is the best orthodontist in Rochester? The best orthodontist in Rochester depends on what matters most to you, but Best Ortho ranks Rochester practices on one thing we can measure: how they handle a patient's phone call after hours. 7 of 10 graded Rochester offices got an A- or better. The practices with the strongest grades are listed below.
Top-graded orthodontists in Rochester
Listed by after-hours grade, then by name. Practices with the same grade are not ranked against each other.
- David LazzaraAfter-hours grade: A+
925 East Henrietta Rd, 14623-1409
- Michael MolisaniAfter-hours grade: A+
3770 Mt Read Blvd, 14616-3436
- Twelve Corners Orthos & PediatricsAfter-hours grade: A+
4 Chelmsford Rd, 14618-1755
- Dr. Brandon ComellaAfter-hours grade: A
1972 South Clinton Ave, 14618-5620
- Maureen Wood D.M.D.After-hours grade: A
255 Westfall Rd # Suite B, 14620-4601
- Steven KazleyAfter-hours grade: A
1688 Monroe Ave, 14618-1417
- Xiomara RestrepoAfter-hours grade: A
3333 W Henrietta Rd, 14623-3532
- Center for Cosmetic DentistryAfter-hours grade: C+
324 Greece Ridge Center Dr, 14626-2819
- Michael MolisaniAfter-hours grade: C+
630 Melwood Dr, 14626-4516
- Xiomara Restrepo-JaramilloAfter-hours grade: C+
1524 Ridge Road West, 14615-2405
Last audited: September 21, 2026
Why a phone-audit grade?
Reviews tell you about the chair. They rarely tell you what happens when you call at 9 p.m. because a bracket is poking your child's cheek. We test that part, the same way every time, so you can compare offices on it.
How we grade Rochester orthodontists
Best Ortho places mystery-shopper calls to orthodontist offices after hours and grades the greeting a patient actually hears, from A+ to F.
- Calls run between 10 p.m. and 4 a.m. Mountain Time.
- A call is graded on whether the greeting names the practice, gives hours or a clear next step, and offers an emergency path. See the full scale on our methodology page.
- Calls that never connect (no answer, busy, failed) are left ungraded. They are not scored as a failure.
What the grades mean (and what they do not)
| Grade | What the caller heard |
|---|---|
| A+ | The practice is named, hours or a next step are given, and there is an emergency path |
| A | The practice is named, with hours or a callback offered (or a live answering service that identifies the practice) |
| A- | The practice is named, but the next step is limited |
| B+ | A generic but clear practice mailbox |
| C+ to C- | An unnamed or generic mailbox, almost no greeting, or unintelligible audio |
| D | The call reaches a different business than the one listed |
| F | The line is disconnected, the mailbox is not set up, or there is no working office number |
A grade measures the after-hours phone experience. It does not measure clinical skill. Use it as one signal alongside consultations, credentials and reviews.
What a Rochester patient can do with a grade
- Shortlist two or three offices from the top of the list.
- Book a consultation at each, and ask what to do if something breaks after hours.
- Treat the grade as one signal. It measures the phone experience, not clinical skill.
Orthodontist near me in Rochester
Looking for an orthodontist near you in Rochester? Use the directory search to filter by neighborhood or ZIP code, then compare grades before you book a consultation. Browse Rochester orthodontists
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Frequently asked questions
Who is the best orthodontist in Rochester?
There is no single best orthodontist for everyone. Best Ortho grades Rochester practices on after-hours phone handling, and the top-graded offices are listed at the top of this page. Book consultations with two or three before you decide.
How does Best Ortho grade orthodontists?
We place mystery-shopper phone calls after hours and grade the greeting from A+ to F. The grade reflects whether the practice is named, whether hours or a next step are given, and whether there is an emergency path.
Does an A+ mean the best orthodontic care?
No. An A+ means the after-hours phone experience was excellent. It does not measure treatment outcomes or clinical skill, so use it alongside consultations and credentials.
Why is my orthodontist not graded?
Some calls do not connect (no answer, busy, or a failed call), and those are left ungraded rather than scored as a failure. 10 of 12 Rochester offices have a grade today.
How often are Rochester grades updated?
The most recent Rochester call was on September 21, 2026.
Can a practice pay for a better grade?
The Recommended badge is not for sale.