Best orthodontists in Richmond Hill, ON: graded by phone audits
We phoned 10 Richmond Hill orthodontist offices after hours and graded what a patient hears. Here is who picked up the standard, and who did not.
What is the best orthodontist in Richmond Hill? The best orthodontist in Richmond Hill depends on what matters most to you, but Best Ortho ranks Richmond Hill practices on one thing we can measure: how they handle a patient's phone call after hours. 3 of 10 graded Richmond Hill offices got an A- or better. The practices with the strongest grades are listed below.
Top-graded orthodontists in Richmond Hill
Listed by after-hours grade, then by name. Practices with the same grade are not ranked against each other.
- Ortho Haus Orthodontics - Orthodontist in Richmond Hill, OntarioAfter-hours grade: A+
300 West Beaver Creek Rd, L4B 3Z1
- Dr Christy ChanAfter-hours grade: A
10785 Leslie Street, L4S 0B2
- Michelberger OrthodonticsAfter-hours grade: A-
12820 Yonge St #101, L4E 4H1
- Rad OrthodonticsAfter-hours grade: B+
675- 16th Avenue, L4C 7A8
- Hillcrest OrthodonticsAfter-hours grade: B
10188 Yonge Street, L4C 5G2
- Smiles on Yonge Orthodontics and Pediatric DentistryAfter-hours grade: B-
8900 Yonge St #1, L4C 0L7
- Dr.Larry Parker OrthodontistAfter-hours grade: C+
9350 Yonge Street, L4C 5G2
- Kids Dental Group - Richmond HillAfter-hours grade: C+
300 West Beaver Creek Rd #218, L4B 3B1
- My Smile Orthodontics, Dr. Zahra Najirad, DDS, MSc, FRCDCAfter-hours grade: C+
94 Westwood Ln, L4C 6Y2
- Richmond Hill Kids Dentistry and OrthodonticsAfter-hours grade: D
10 Headdon Gate # 1, L4C 8A2
Last audited: September 23, 2026
Why a phone-audit grade?
Reviews tell you about the chair. They rarely tell you what happens when you call at 9 p.m. because a bracket is poking your child's cheek. We test that part, the same way every time, so you can compare offices on it.
How we grade Richmond Hill orthodontists
Best Ortho places mystery-shopper calls to orthodontist offices after hours and grades the greeting a patient actually hears, from A+ to F.
- Calls run between 10 p.m. and 4 a.m. Mountain Time.
- A call is graded on whether the greeting names the practice, gives hours or a clear next step, and offers an emergency path. See the full scale on our methodology page.
- Calls that never connect (no answer, busy, failed) are left ungraded. They are not scored as a failure.
What the grades mean (and what they do not)
| Grade | What the caller heard |
|---|---|
| A+ | The practice is named, hours or a next step are given, and there is an emergency path |
| A | The practice is named, with hours or a callback offered (or a live answering service that identifies the practice) |
| A- | The practice is named, but the next step is limited |
| B+ | A generic but clear practice mailbox |
| C+ to C- | An unnamed or generic mailbox, almost no greeting, or unintelligible audio |
| D | The call reaches a different business than the one listed |
| F | The line is disconnected, the mailbox is not set up, or there is no working office number |
A grade measures the after-hours phone experience. It does not measure clinical skill. Use it as one signal alongside consultations, credentials and reviews.
What a Richmond Hill patient can do with a grade
- Shortlist two or three offices from the top of the list.
- Book a consultation at each, and ask what to do if something breaks after hours.
- Treat the grade as one signal. It measures the phone experience, not clinical skill.
Orthodontist near me in Richmond Hill
Looking for an orthodontist near you in Richmond Hill? Use the directory search to filter by neighborhood or ZIP code, then compare grades before you book a consultation. Browse Richmond Hill orthodontists
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Frequently asked questions
Who is the best orthodontist in Richmond Hill?
There is no single best orthodontist for everyone. Best Ortho grades Richmond Hill practices on after-hours phone handling, and the top-graded offices are listed at the top of this page. Book consultations with two or three before you decide.
How does Best Ortho grade orthodontists?
We place mystery-shopper phone calls after hours and grade the greeting from A+ to F. The grade reflects whether the practice is named, whether hours or a next step are given, and whether there is an emergency path.
Does an A+ mean the best orthodontic care?
No. An A+ means the after-hours phone experience was excellent. It does not measure treatment outcomes or clinical skill, so use it alongside consultations and credentials.
Why is my orthodontist not graded?
Some calls do not connect (no answer, busy, or a failed call), and those are left ungraded rather than scored as a failure. 10 of 10 Richmond Hill offices have a grade today.
How often are Richmond Hill grades updated?
The most recent Richmond Hill call was on September 23, 2026.
Can a practice pay for a better grade?
The Recommended badge is not for sale.