Dr. Rick Odegaard Orthodontist

Orthodontist: Rick Odegaard

Overall grade: B

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Rick Odegaard Orthodontist in Kamloops has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Odegaard and his team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first consultation through to the end of treatment.
- Patients frequently highlight the staff’s ability to explain procedures clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Many families note positive experiences for children and teenagers, emphasizing the staff’s patience and ability to make orthodontic visits enjoyable.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that communication about treatment timelines or expectations could be improved.
- Isolated complaints reference longer wait times for certain appointments or adjustments, but these are not common.

Why a patient would want to see them:
- High satisfaction with orthodontic outcomes and patient care.
- Friendly, knowledgeable staff who communicate well and put patients at ease.
- Modern, clean office with efficient scheduling.
- Strong reputation for treating children and teens positively.

Why a patient may not want to:
- Concerns about cost or payment options.
- Occasional issues with communication about treatment details or timelines.
- Rare reports of longer wait times for specific appointments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 828-6208
• Website: kamloopsorthodontics.ca/dr-rick-odegaard
• Address: 500-275 Lansdowne Street, Kamloops, BC V2C 1X8