Transcend Dentistry

Orthodontist: Dalia Taher

Overall grade: B-

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Transcend Dentistry in Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Reviewers consistently praise the clinic’s friendly, welcoming, and professional staff, often mentioning dentists and hygienists by name for their attentive and gentle care.
- Many patients highlight the team’s ability to explain procedures clearly and make them feel comfortable, especially those with dental anxiety.
- The office is frequently described as modern, clean, and well-maintained, with a relaxing atmosphere.
- Efficient appointment scheduling, minimal wait times, and flexibility in accommodating urgent needs are commonly cited.
- Several reviews mention positive experiences for both adults and children, indicating a family-friendly environment.
- Patients appreciate transparent communication about treatment options and costs.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, though these are not common.
- A few patients report feeling that some treatments were recommended more aggressively than expected.
- Isolated complaints about dissatisfaction with specific procedures or outcomes, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Good track record with anxious patients and families.
- Clean, modern facilities and efficient, flexible service.
- Consistent, overwhelmingly positive feedback and strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance handling.
- Some reports of feeling pressured into certain treatments.
- Rare negative experiences with specific procedures.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 305-3088
• Website: transcenddentistry.ca/
• Address: 840 West Hastings St, Vancouver, BC V6C 1C8