T A Bianco Inc

Orthodontist: Terrance Bianco

Overall grade: C+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

T A Bianco Inc in Port Coquitlam has a solid online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend Dr. Bianco and his team for their professionalism, friendliness, and attentive care. Many mention feeling comfortable and well-informed during their visits.
- Patients frequently highlight the office’s ability to accommodate dental anxiety, with several noting a gentle approach and clear explanations of procedures.
- The clinic is described as clean, welcoming, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several reviews mention positive experiences with both routine and emergency dental care, and families report good experiences bringing children.
- Staff are often praised for their helpfulness with insurance questions and billing.

Negative Highlights:
- A small number of reviews mention feeling rushed during appointments or not having all their concerns fully addressed.
- There are isolated complaints about billing misunderstandings or unexpected charges, though these are not common.
- A few patients mention dissatisfaction with specific dental procedures or outcomes, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High marks for staff professionalism, communication, and bedside manner.
- Good reputation for handling anxious patients and children.
- Clean, modern office with efficient service and minimal wait times.
- Generally positive experiences with both routine and emergency care.

Why a patient may not want to:
- Occasional concerns about feeling rushed or not fully heard during appointments.
- Isolated issues with billing or insurance processing.
- Rare negative experiences with specific treatments.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (604) 941-0111
• Website: www.coquitlam-orthodontist.com/
• Address: 2227 McAllister Ave, Port Coquitlam, BC V3C 2A9