Family Orthodontics

Orthodontist: Susan Lukas

Overall grade: B-

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Family Orthodontics in Winnipeg has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office environment is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for children and teenagers, emphasizing the staff’s patience and ability to make young patients feel at ease.
- Patients appreciate the flexibility in scheduling and the clinic’s willingness to accommodate changes or emergencies.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected costs, though these are not common.
- A few patients report feeling that the clinic was busy at times, leading to brief waits or less personalized attention during peak hours.
- Isolated comments reference dissatisfaction with specific treatment outcomes or the length of treatment, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Strong track record with children and anxious patients.
- Clean, modern facilities and efficient, flexible service.
- Consistently positive feedback and a strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Potential for brief waits or less personalized attention during busy periods.
- Rare negative experiences with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 339-4210
• Website: topcompanies.ca/yt-305543-lukas_susan_dr_orthodontist
• Address: 1717 Main St, Winnipeg, MB R2V 1Z4