docbraces Charlottetown

Orthodontist: John McManaman

Overall grade: B+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Doc Braces Charlottetown in Charlottetown has a strong online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the staff for being friendly, welcoming, and professional, often mentioning orthodontists and front desk staff by name for their helpfulness and positive attitude.
- Many patients highlight the clinic’s ability to make both children and adults feel comfortable, with several noting a supportive environment for those nervous about orthodontic treatment.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Reviewers appreciate the clear communication regarding treatment plans, costs, and progress updates.
- Several patients mention successful orthodontic outcomes, expressing satisfaction with their results and the overall process.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, particularly during busy periods.
- Some patients report feeling that the clinic is busy, leading to occasional rushed appointments or less personalized attention.
- There are isolated complaints about billing misunderstandings or insurance processing delays, though these are not common.
- A few negative reviews cite dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Positive experiences for both children and adults, including those anxious about orthodontic care.
- Clean, modern facilities and efficient service.
- Consistent positive results and clear treatment explanations.

Why a patient may not want to:
- Occasional issues with appointment availability or feeling rushed.
- Rare concerns about billing or insurance processing.
- Isolated negative experiences with treatment outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (902) 367-0609
• Website: docbraces.charlottetowndirect.ca/
• Address: 197 Malpeque Rd, Charlottetown, PE C1E 0C4