Cold Lake & St. Paul Orthodontics

Orthodontist: Deepak Arora

Overall grade: C

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Cold Lake & St. Paul Orthodontics in Cold Lake has a solid online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and assistants by name for their attentive care and clear explanations.
- Patients frequently highlight the clinic’s ability to make both adults and children feel comfortable, with several parents noting positive experiences for their kids.
- The office is described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Many reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment process.
- The clinic’s communication, including reminders and follow-ups, is often praised.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over charges or payment plans.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about discomfort during procedures or dissatisfaction with specific aspects of treatment, but these are rare compared to the positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and communication.
- Positive experiences for both adults and children, indicating a family-friendly environment.
- Clean, modern facilities and efficient service.
- Consistent positive outcomes and strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing or payment clarity.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with treatment comfort or results.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (780) 639-4000
• Website: coldlakeortho.com/
• Address: 1815 1 Ave, Cold Lake, AB T9M 1E3