Viva Orthodontics

Orthodontist: Jack Chu

Overall grade: B+

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Viva Orthodontics in Port Coquitlam has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, knowledgeable, and attentive staff, often mentioning the orthodontists and front desk team for their professionalism and friendliness.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set realistic expectations.
- The office environment is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make younger patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their smiles and the overall process.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for after-school or evening slots, leading to some scheduling challenges.
- A few patients report feeling that the clinic is busy at times, resulting in shorter interactions with the orthodontist or feeling rushed during visits.
- Isolated complaints reference dissatisfaction with specific treatment outcomes or the need for additional adjustments, though these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Positive experiences for both children and adults, with a family-friendly approach.
- Clean, modern facilities and efficient service.
- Consistently strong results and a high volume of positive feedback.

Why a patient may not want to:
- Potential difficulty securing preferred appointment times due to high demand.
- Occasional reports of feeling rushed during busy periods.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 552-3899
• Website: www.vivaortho.com/coquitlam-office
• Address: 2755 Lougheed Hwy Suite 640, Port Coquitlam, BC V3B 5Y9