Gibb Orthodontics

Orthodontist: Alan Gibb

Overall grade: B+

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Gibb Orthodontics in Lethbridge has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Gibb and his team for their professionalism, friendliness, and genuine care for patients. Many mention feeling welcomed and valued from the first consultation through to the end of treatment.
- Patients frequently highlight the staff’s ability to explain procedures clearly and answer questions thoroughly, making the orthodontic process less intimidating.
- The office is described as clean, modern, and comfortable, with efficient scheduling and minimal wait times.
- Many families note positive experiences for children and teenagers, with staff being patient, gentle, and encouraging throughout the process.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- The clinic is commended for accommodating emergency appointments and being flexible with rescheduling.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over payment plans or unexpected charges, though these are not common.
- A few patients report feeling that the office can be busy at times, leading to brief appointments or less personalized attention.
- Isolated comments mention dissatisfaction with treatment timelines or communication about progress, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient care.
- Strong communication and willingness to answer questions.
- Modern, clean facilities and efficient appointment management.
- Good experiences reported for both adults and children.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing clarity or insurance processing.
- Some reports of feeling rushed during busy periods.
- Rare dissatisfaction with treatment timelines or communication.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 380-4999
• Website: www.gibborthodontics.com/
• Address: 3120 32 St S Unit 310, Lethbridge, AB T1K 7B4