Mckenzie Orthodontics

Orthodontist: Angela Sharma

Overall grade: C-

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

McKenzie Orthodontics in Calgary has a robust online reputation, with a Google review average of 4.8 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, knowledgeable, and attentive staff, often mentioning Dr. McKenzie and team for their professionalism and clear communication.
- Patients frequently highlight the clinic’s ability to make both adults and children feel comfortable, with several noting a positive, anxiety-free experience throughout their orthodontic treatment.
- The office is consistently described as clean, modern, and well-maintained, with efficient scheduling and minimal wait times.
- Many reviews mention successful orthodontic outcomes, including straightened teeth and improved confidence, with patients expressing satisfaction with the results.
- The clinic’s transparency in treatment plans and costs is often praised, as is their willingness to answer questions and provide detailed explanations.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, particularly during busy periods.
- Some patients report feeling that the clinic is expensive or that payment plans could be more flexible.
- There are isolated complaints about communication lapses, such as not receiving timely updates or reminders.
- A few negative reviews mention dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and orthodontic results.
- Positive experiences for both adults and children, with a focus on comfort and care.
- Clean, modern facilities and efficient appointment management.
- Transparent treatment plans and clear explanations.

Why a patient may not want to:
- Potential concerns about cost or payment flexibility.
- Occasional issues with appointment scheduling or communication.
- Rare negative experiences with specific treatments or outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (403) 262-3696
• Website: www.mckenzieorthodontics.com/
• Address: 142 McKenzie Towne Link SE #110, Calgary, AB T2Z 1H1