Edge Orthodontics

Orthodontist: Fraser Young

Overall grade: B

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Edge Orthodontics in Lloydminster has a strong online reputation, currently averaging 4.9 out of 5 stars on Google from over 100 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontist and team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with a pleasant atmosphere.
- Several reviews note efficient appointment scheduling, minimal wait times, and flexibility in accommodating patient needs.
- Parents often mention positive experiences for their children, emphasizing the staff’s ability to make young patients feel at ease and excited about their orthodontic care.
- Numerous patients report excellent results with braces and Invisalign, expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with billing or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to ask questions.
- There are isolated comments about communication lapses regarding treatment timelines or follow-up appointments.
- Rare negative feedback includes dissatisfaction with specific outcomes or discomfort during adjustments, but these are far outweighed by positive reviews.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Modern, clean facilities and efficient service.
- Strong track record with children and anxious patients.
- Consistently positive results and community reputation.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of rushed appointments or limited time for questions.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (306) 825-8577
• Website: edgeorthodontics.ca/
• Address: 2909 50 Ave, Lloydminster, SK S9V 0N7