Glow Orthodontics

Orthodontist: Irene Cho

Overall grade: A-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B. What happens when you call outside office hours.
• Info accuracy: B+. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Glow Orthodontics in Surrey has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 250 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Lee and team for their attentive and caring approach.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set realistic expectations.
- The office is frequently described as modern, clean, and comfortable, with a relaxing atmosphere that puts both children and adults at ease.
- Many families report positive experiences with their children’s orthodontic care, noting the staff’s patience and ability to make kids feel comfortable.
- Reviewers appreciate the efficiency of appointment scheduling, minimal wait times, and the clinic’s flexibility in accommodating busy schedules.
- Several patients mention successful treatment outcomes, including improved smiles and increased confidence, with some sharing before-and-after stories.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints reference longer-than-expected treatment times or adjustments, but these are not common.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and clear communication.
- Modern, clean, and comfortable office environment.
- Strong track record with children and anxious patients.
- Efficient scheduling and flexible appointment options.
- Consistently positive treatment outcomes and high patient satisfaction.

Why a patient may not want to:
- Some concerns about cost or payment plan transparency.
- Occasional reports of rushed appointments or communication gaps.
- Rare dissatisfaction with treatment timelines.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (778) 278-2833
• Website: gloworthodontics.ca/
• Address: 13055 152 St # 1087, Surrey, BC V3R 6G8