Tru Orthodontics

Orthodontist: Mike Wagner

Overall grade: B

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Tru Orthodontics in Lloydminster has a strong online reputation, currently averaging 4.9 out of 5 stars on Google from over 100 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and assistants by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout their treatment, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with a pleasant atmosphere that helps put patients at ease.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Parents often note positive experiences for their children, citing gentle care and a supportive environment for young patients.
- Success stories about excellent orthodontic results and satisfaction with braces or Invisalign treatments are common.

Negative Highlights:
- A very small number of reviews mention issues with billing or insurance, though these are rare and typically resolved.
- A few patients report feeling that appointments were rushed or that they did not receive enough time for questions.
- Isolated comments mention dissatisfaction with specific treatment outcomes, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Modern, clean facilities and efficient service.
- Strong track record with children and anxious patients.
- Consistently positive results and community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Rare reports of feeling rushed during appointments.
- Isolated dissatisfaction with specific outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 875-9575
• Website: www.truorthodontics.ca/
• Address: 1627 51 Ave #201, Lloydminster, AB T9V 2J6