Bridgewater Richmond Dentist

Orthodontist: Geoff Smith

Overall grade: C-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Bridgewater Richmond Dentist in Richmond has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its exceptionally friendly, caring, and professional staff, often mentioning dentists and hygienists by name for their gentle touch and clear explanations.
- Many patients highlight the clinic’s ability to make them feel comfortable, especially those with dental anxiety or children, noting a calm and reassuring environment.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention positive experiences with emergency dental care and the clinic’s flexibility in accommodating urgent needs.
- Patients appreciate transparent communication about treatment options and costs, with many noting that they never felt pressured into unnecessary procedures.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance claims, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to ask questions.
- There are isolated complaints about dissatisfaction with specific treatments or outcomes, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Strong track record with anxious patients and families with children.
- Clean, modern facilities and efficient, flexible service.
- Consistent positive feedback and a strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with specific procedures.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 285-9800
• Website: www.hgsortho.com/
• Address: 4720 McClelland Rd #1815, Richmond, BC V6X 0M6