Saskatoon Orthodontics

Orthodontist: Todd Jarotski

Overall grade: A

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Saskatoon Orthodontics in Saskatoon has a robust online presence, with a high volume of Google reviews and an average rating of 4.8 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, knowledgeable, and professional staff, often mentioning the orthodontists and support team by name for their attentive care and clear communication.
- Many patients highlight the welcoming and comfortable environment, noting that both children and adults feel at ease during visits.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment process.
- Flexibility in scheduling and the clinic’s ability to accommodate busy families are commonly cited as positives.
- Numerous parents report positive experiences for their children, emphasizing the staff’s patience and ability to explain procedures in an age-appropriate manner.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, including confusion over charges or coverage.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about long wait times for certain appointments or delays in treatment progress.
- A few negative reviews mention dissatisfaction with specific treatment outcomes or communication lapses, though these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, with a family-friendly approach.
- Clean, modern facilities and efficient, flexible service.
- Consistently strong community reputation and positive treatment outcomes.

Why a patient may not want to:
- Occasional concerns about billing or insurance handling.
- Some reports of feeling rushed or not fully informed during appointments.
- Rare negative experiences with treatment delays or outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (306) 384-2297
• Website: www.saskatoonorthodontist.ca/
• Address: 1120 Morgan Ave, Saskatoon, SK S7H 2R7