Bloom Orthodontics and Children's Dentistry

Orthodontist: Jonelle Crichton

Overall grade: B-

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Bloom Orthodontics and Children's Dentistry in Leduc has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its exceptionally friendly, patient, and knowledgeable staff, often mentioning the dentists and assistants by name for their caring and gentle approach.
- Many parents highlight the positive experiences their children have had, noting that the team is excellent at making kids feel comfortable and at ease, even those who are typically anxious about dental visits.
- The office is frequently described as clean, modern, and welcoming, with a bright and inviting atmosphere.
- Reviewers appreciate the clear communication regarding treatment plans, costs, and procedures, as well as the willingness of staff to answer questions thoroughly.
- Efficient appointment scheduling, minimal wait times, and flexibility in accommodating family needs are commonly cited as positives.
- Several reviews mention successful orthodontic outcomes and satisfaction with both dental and orthodontic care.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, such as confusion over coverage or unexpected charges, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to discuss concerns.
- There are isolated complaints about the cost of services, with some feeling that prices are higher than expected.
- Rare negative experiences include dissatisfaction with specific procedures or communication lapses, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and ability to work with children and anxious patients.
- Modern, clean, and welcoming office environment.
- Clear communication and transparency about treatments and costs.
- Efficient service and flexible scheduling.
- Strong community reputation and consistent positive experiences.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Some reports of feeling rushed during appointments.
- Perception of higher costs for some services.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 701-7388
• Website: bloomdentistry.ca/
• Address: 4710 50 St # 101, Leduc, AB T9E 6W2