Marda Loop Braces: Dr. Andrew Chen

Orthodontist: Andrew Chen

Overall grade: C

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Marda Loop Braces in Calgary has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning orthodontists and support staff by name for their attentive and caring approach.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes, noting that staff take time to answer questions and explain procedures.
- The office environment is frequently described as modern, clean, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, emphasizing the clinic’s ability to make young patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall process.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits or adjustments, though these are not common.
- There are isolated comments about higher-than-expected costs or confusion regarding insurance coverage, but these are not widespread.
- A few patients note feeling that the clinic is busy at times, leading to brief waits or less personalized attention during peak hours.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and clear communication.
- Strong track record with both children and adults, making it a family-friendly choice.
- Modern, clean facilities and efficient service.
- Consistently positive feedback on treatment outcomes and patient experience.

Why a patient may not want to:
- Occasional concerns about appointment availability or scheduling flexibility.
- Some reports of higher costs or insurance confusion.
- Potential for brief waits during busy periods.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (587) 353-5667
• Website: mlbraces.com/
• Address: 3425 22 St SW #330, Calgary, AB T2T 6S8