White Rock Orthodontic Center

Orthodontist: Jay Nagamatsu

Overall grade: B+

Performance grades

• Call response: A. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

White Rock Orthodontic Center in Surrey has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning the orthodontists and front desk team for their welcoming attitude and clear communication.
- Many patients highlight the thoroughness of consultations and the willingness of staff to answer questions and explain treatment options in detail.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews note successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment process.
- Parents often mention positive experiences for their children, citing a comfortable and supportive environment.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, though these are not common.
- Some patients report feeling that treatment costs were higher than expected or that payment plans were not clearly explained.
- There are isolated comments about feeling rushed during busy periods or not receiving enough follow-up communication.
- Very few negative experiences with treatment outcomes or discomfort, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Consistently positive results and patient experiences.
- Clean, modern facilities and efficient service.
- Good reputation for treating children and families.

Why a patient may not want to:
- Occasional concerns about cost transparency or payment plans.
- Rare reports of scheduling challenges or feeling rushed.
- Isolated negative experiences with follow-up or treatment discomfort.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 535-3028
• Website: www.whiterockortho.com/
• Address: 1959 152 St #310, Surrey, BC V4A 9E3