MacKenzie Orthodontics

Orthodontist: Liliya MacKenzie

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

MacKenzie Orthodontics in Rothesay has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Reviewers consistently praise the friendly, welcoming, and professional staff, often mentioning Dr. MacKenzie and team members by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note positive experiences for children and teenagers, with staff going out of their way to make young patients feel at ease.
- Patients appreciate the flexibility in appointment times and the willingness of the team to accommodate busy schedules.
- There are numerous success stories about excellent treatment outcomes, with patients expressing satisfaction with their smiles and the overall results.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-ups or adjustments, though these are not common.
- A few patients report feeling that the cost of treatment was higher than expected or that payment plans could be more flexible.
- Isolated comments mention occasional miscommunications regarding treatment timelines or expectations, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and patient care.
- Strong communication and transparency throughout treatment.
- Modern, clean facilities and efficient service.
- Positive experiences for children and families.
- Consistently excellent treatment outcomes and patient satisfaction.

Why a patient may not want to:
- Potential concerns about appointment availability for follow-ups.
- Some patients may find costs higher than anticipated or desire more flexible payment options.
- Rare instances of miscommunication regarding treatment details.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (506) 633-0555
• Website: sjortho.ca/
• Address: 61 Marr Rd # b, Rothesay, NB E2E 5Y8