West Kelowna Orthodontics

Orthodontist: Derek Pollard

Overall grade: A

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

West Kelowna Orthodontics in Westbank has a strong Google review profile, currently averaging 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, professional, and knowledgeable staff, often mentioning the orthodontists and assistants by name for their attentive care and clear explanations.
- Many patients highlight the positive atmosphere, noting that the office is clean, modern, and comfortable, with a child-friendly environment.
- Reviewers frequently mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy family schedules.
- Several patients report excellent results with their orthodontic treatments, expressing satisfaction with both the process and the final outcomes.
- The clinic is praised for its ability to make children and teens feel at ease, with staff going out of their way to ensure a positive experience.

Negative Highlights:
- A small number of reviews mention issues with communication, such as not receiving timely updates or reminders about appointments.
- Some patients report feeling that the cost of treatment was higher than expected or that payment plans were not clearly explained.
- There are isolated complaints about rushed appointments or not having all questions fully answered.
- A few negative reviews cite dissatisfaction with specific treatment outcomes, though these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and expertise.
- Modern, clean, and welcoming office environment.
- Efficient scheduling and flexibility for families.
- Strong track record of positive treatment outcomes, especially for children and teens.

Why a patient may not want to:
- Concerns about communication or clarity regarding appointments and payment plans.
- Occasional reports of feeling rushed or not fully informed.
- Rare dissatisfaction with specific treatment results.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (250) 768-8663
• Website: westkelownaorthodontists.ca/
• Address: 3011 Louie Dr #215, Westbank, BC V4T 3E3