Perry M Unruh Inc

Orthodontist: Perry Unruh

Overall grade: B

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Perry M Unruh Inc in Mission has a solid online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend Dr. Unruh and his team for their professionalism, kindness, and attentive care, often mentioning feeling comfortable and well-informed during visits.
- The office staff is frequently described as friendly, helpful, and efficient, with several patients noting smooth appointment scheduling and minimal wait times.
- Many patients highlight the clinic’s ability to accommodate dental anxiety, with specific praise for the gentle approach and clear explanations provided by Dr. Unruh.
- The clinic is described as clean, welcoming, and well-maintained, contributing to a positive overall experience.
- Several long-term patients mention consistently positive experiences over many years, indicating strong patient loyalty and trust.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, though these are infrequent.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to discuss concerns.
- Isolated complaints about specific procedures or outcomes, but these are rare and often addressed by the clinic in follow-up responses.

Why a patient would want to see them:
- High satisfaction with the professionalism and bedside manner of Dr. Unruh and staff.
- Strong track record with anxious patients and those seeking a gentle approach.
- Clean, modern facilities and efficient, friendly service.
- Consistent positive feedback and long-term patient loyalty.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Some reports of feeling rushed during appointments.
- Rare dissatisfaction with specific procedures.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (559) 225-8684
• Website: www.perrydental.com/
• Address: 32926 7th Ave, Mission, BC V2V 2C6