Lumina Orthodontics McKenzie

Orthodontist: Gerald Kersten

Overall grade: B

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: B-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Lumina Orthodontics in Victoria has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its welcoming, professional, and knowledgeable staff, often mentioning Dr. Sharma and team for their attentive care and clear explanations.
- Patients frequently highlight the modern, clean, and comfortable office environment, with efficient appointment scheduling and minimal wait times.
- Many reviews note excellent results with braces and Invisalign, with several patients expressing satisfaction with their new smiles and the progress updates provided throughout treatment.
- The clinic is commended for its ability to make children and teens feel at ease, with a friendly approach and patience during appointments.
- Communication is often described as clear and thorough, with staff taking time to answer questions and explain treatment options.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-ups or adjustments, leading to longer wait times between visits.
- A few patients report feeling that treatment costs were higher than expected or that payment plans were not clearly explained.
- Isolated complaints reference occasional miscommunications regarding treatment timelines or expectations, though these are rare.

Why a patient would want to see them:
- High satisfaction with orthodontic outcomes and patient care.
- Friendly, professional staff and a modern, comfortable office.
- Good track record with children and teens.
- Consistent positive feedback on communication and treatment experience.

Why a patient may not want to:
- Potential concerns about appointment availability and scheduling delays.
- Some reports of higher costs or unclear payment information.
- Rare miscommunications about treatment timelines.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 479-7348
• Website: www.kerstenorthodontics.com/
• Address: 1095 McKenzie Ave Ste 202, Victoria, BC V8P 2L5