Jasper Place Orthodontics

Orthodontist: Nathan Ng

Overall grade: A-

Performance grades

• After hours: A. What happens when you call outside office hours.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Jasper Place Orthodontics in Edmonton has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes, noting that staff take time to answer questions and explain procedures.
- The office is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, emphasizing the clinic’s ability to make patients feel at ease, especially those who are nervous about orthodontic work.
- Several reviews mention successful treatment outcomes, including straightened teeth and improved confidence, with some patients returning for follow-up care or bringing siblings and friends.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, such as confusion over coverage or unexpected charges, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough information about alternative treatment options.
- Isolated complaints include dissatisfaction with specific treatment results or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Consistently positive treatment outcomes and patient experiences.
- Clean, modern facilities and efficient service.
- Family-friendly environment and ability to handle anxious patients.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Rare reports of rushed appointments or limited discussion of alternatives.
- Isolated negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 490-6784
• Website: jasperplaceorthodontics.ca/
• Address: 17560 100 Ave NW, Edmonton, AB T5S 2S2