Legacy Orthodontics

Orthodontist: Neelambar Kaipatur

Overall grade: B-

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Legacy Orthodontics in Edmonton has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, knowledgeable, and professional staff, often mentioning Dr. Sharma and team by name for their attentive care and clear explanations.
- Many patients highlight the welcoming and comfortable atmosphere, noting that both children and adults feel at ease during visits.
- The office is frequently described as modern, clean, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment process.
- Flexibility in payment plans and transparent communication about costs are commonly cited as positives.
- Numerous families report positive experiences for their children, emphasizing the staff’s patience and ability to make orthodontic visits stress-free.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits, though these are not widespread.
- A few patients report feeling that the clinic is busy at times, leading to brief waits or less personalized attention during peak hours.
- Isolated complaints reference dissatisfaction with specific treatment outcomes or the length of treatment, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and expertise.
- Modern, clean facilities and efficient service.
- Strong track record with both children and adults, making it family-friendly.
- Transparent communication about treatment plans and costs.
- Consistently positive feedback and high patient satisfaction.

Why a patient may not want to:
- Occasional difficulty with appointment availability, especially for follow-ups.
- Potential for brief waits or less individualized attention during busy periods.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 643-7474
• Website: www.mylegacyortho.ca/
• Address: 1524 91 St SW #202, Edmonton, AB T6X 1M5