Braced in BC

Orthodontist: Laurene Yen

Overall grade: A-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Braced in BC, located in Vancouver, has a strong online reputation with a high volume of Google reviews, currently averaging 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its exceptionally friendly, knowledgeable, and professional staff, often mentioning orthodontists and support staff by name for their attentive care.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as modern, clean, and welcoming, with efficient appointment scheduling and minimal wait times.
- Several reviews note successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment experience.
- Parents often mention positive experiences for their children, citing a supportive and patient approach that helps ease anxiety.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- There are isolated comments about long wait times during busy periods or challenges with parking near the clinic.
- Rare negative feedback includes dissatisfaction with specific treatment outcomes or perceived lack of flexibility in scheduling.

Why a patient would want to see them:
- Highly rated for staff professionalism, communication, and patient care.
- Modern, clean facilities and efficient service.
- Strong track record with both adults and children.
- Consistently positive feedback on treatment outcomes and overall experience.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of rushed appointments or communication gaps.
- Potential for long waits during peak times or parking difficulties.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 261-8890
• Website: www.bracedinbc.com/site/home
• Address: 2184 W Broadway # 580, Vancouver, BC V6K 2E1