Brooke Orthodontics

Orthodontist: Kelly Brooke

Overall grade: B

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Brooke Orthodontics in Calgary has a robust online reputation, with a Google review average of 4.8 out of 5 stars from over 300 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, knowledgeable, and attentive staff, often mentioning Dr. Brooke and team members for their professionalism and clear communication.
- Patients frequently highlight the thoroughness of consultations and the willingness of staff to answer questions and explain treatment options in detail.
- The office environment is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting a friendly atmosphere and successful orthodontic outcomes.
- Several reviews mention flexible payment plans and transparency in pricing, which is appreciated by patients.

Negative Highlights:
- A small number of reviews mention feeling rushed during appointments or not receiving enough follow-up communication.
- There are isolated complaints about longer-than-expected treatment times or delays in scheduling adjustments.
- A few patients express dissatisfaction with specific treatment outcomes or discomfort with appliances, though these are rare compared to the overall positive feedback.
- Some mention that the clinic can be busy, leading to occasional wait times despite scheduled appointments.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and orthodontic expertise.
- Positive experiences for both children and adults, with a family-friendly environment.
- Clean, modern facilities and efficient service.
- Transparent pricing and flexible payment options.
- Consistently strong community reputation and positive feedback.

Why a patient may not want to:
- Occasional reports of feeling rushed or lack of follow-up communication.
- Isolated dissatisfaction with treatment timelines or outcomes.
- Potential for busier office leading to minor wait times.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (403) 990-9723
• Website: brookeorthodontics.com/
• Address: 28 Copperleaf Link SE, Calgary, AB T2Z 0H8