First Impression Orthodontics

Orthodontist: Peter Luu

Overall grade: A-

Performance grades

• After hours: A+. What happens when you call outside office hours.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

After-hours mystery shop: professional branded greeting for First Impression Orthodontics; office currently closed; IVR: 1 office hours, 2 voicemail, 3 orthodontic emergency instructions, pound to repeat. Clear audio. Grade A+.

Contact

• Phone: (604) 568-2779
• Website: www.fiorthodontics.com/
• Address: 3845 Brandon St, Burnaby, BC V5G 2P6