Blundell Orthodontics

Orthodontist: Asef Karim

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Blundell Orthodontics in Richmond has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Lee and the team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first consultation through the entire treatment process.
- Patients frequently highlight the clear communication and thorough explanations provided about treatment options, costs, and expected outcomes.
- The office is described as modern, clean, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note successful orthodontic outcomes, including straightened teeth and improved confidence, with some patients sharing before-and-after stories.
- Parents often mention positive experiences for their children, citing patience, gentle care, and a supportive environment for young patients.
- Staff are commended for being accommodating with appointment changes and for their responsiveness to questions or concerns.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated comments mention longer wait times during busy periods or difficulty reaching the office by phone.

Why a patient would want to see them:
- High satisfaction with orthodontic results and patient care.
- Friendly, professional staff and a welcoming environment.
- Modern, clean facilities and efficient appointment management.
- Strong reputation for treating children and adults alike.

Why a patient may not want to:
- Concerns about cost or payment plan flexibility.
- Occasional reports of rushed appointments or communication issues.
- Potential for longer wait times during peak hours.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 271-8833
• Website: www.blundellorthodontics.com/
• Address: 6180 Blundell Rd, Richmond, BC V7C 4W7