North Burnaby Orthodontics

Orthodontist: Edward Mah

Overall grade: B+

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

North Burnaby Orthodontics in Burnaby has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Lee and team by name for their expertise and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with efficient scheduling and minimal wait times.
- Several reviews note successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment experience.
- Parents often mention positive experiences for their children, citing patience, gentleness, and a child-friendly environment.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling rushed during appointments or not having all their concerns fully addressed.
- Isolated complaints include dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, expertise, and communication.
- Consistently positive results and patient experiences.
- Clean, modern facilities and efficient appointment management.
- Strong reputation for working well with children and families.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected charges.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 678-8880
• Website: www.norburnortho.com/
• Address: 4619 Hastings St, Burnaby, BC V5C 2K6