Dr. Tim Dumore & Team Orthodontics

Orthodontist: Tim Dumore

Overall grade: B+

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Tim Dumore & Team Orthodontics in Winnipeg has a robust online reputation, with a high volume of Google reviews averaging 4.9 out of 5 stars from over 400 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Dumore and his team for their professionalism, friendliness, and expertise. Many mention feeling welcomed and comfortable from the first consultation through to the end of treatment.
- Patients frequently highlight the thoroughness of explanations regarding treatment options, costs, and expected outcomes, noting that staff are patient and attentive to questions.
- The office environment is described as modern, clean, and inviting, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for children and teens, emphasizing the team’s ability to make young patients feel at ease.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- The clinic’s use of up-to-date technology and clear communication throughout the orthodontic process is often cited as a strength.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-ups or adjustments, leading to longer intervals between visits.
- A few patients report feeling that the cost of treatment was higher than expected, or that payment plans were not as flexible as hoped.
- There are isolated comments about feeling rushed during busy periods or not always seeing Dr. Dumore personally at every visit.
- Rare negative feedback includes dissatisfaction with treatment outcomes or discomfort during procedures, but these are far outweighed by positive experiences.

Why a patient would want to see them:
- Highly rated for professionalism, friendliness, and clear communication.
- Modern, clean office with efficient scheduling and minimal wait times.
- Strong track record with children, teens, and adults.
- Consistently positive results and high patient satisfaction.
- Up-to-date technology and transparent treatment planning.

Why a patient may not want to:
- Potential for longer wait times between appointments due to high demand.
- Treatment costs may be higher than some competitors, with limited flexibility in payment options.
- Occasional reports of feeling rushed or not always seeing the primary orthodontist.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 832-3910
• Website: www.drdumore.com/site/home
• Address: 2541 Portage Ave, Winnipeg, MB R3J 0P1