docbraces Campbell River

Orthodontist: Mark Lawrence

Overall grade: C-

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Creative Orthodontics in Campbell River has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the team for their professionalism, friendliness, and welcoming atmosphere. Staff are frequently described as attentive, knowledgeable, and supportive throughout the orthodontic process.
- Patients consistently mention feeling comfortable and well-informed, with clear explanations of treatment options and procedures.
- The office environment is described as clean, modern, and inviting, with efficient scheduling and minimal wait times.
- Many families highlight positive experiences for children and teens, noting the staff’s patience and ability to make young patients feel at ease.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits or adjustments, though these comments are infrequent.
- There are isolated mentions of higher-than-expected costs or dissatisfaction with payment plans, but these are not common.
- A few patients note feeling rushed during busy periods or not receiving as much one-on-one time as they would have liked.

Why a patient would want to see them:
- Highly rated for staff professionalism, communication, and patient care.
- Positive experiences for both adults and children, with a focus on comfort and clear explanations.
- Modern, clean facilities and efficient service.
- Strong track record of successful orthodontic outcomes.

Why a patient may not want to:
- Occasional concerns about appointment availability or feeling rushed.
- Some reports of higher costs or dissatisfaction with payment options.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 286-6322
• Website: creativeorthodontics.ca/
• Address: 940 Island Hwy # 200, Campbell River, BC V9W 4C5