Willow Orthodontics

Orthodontist: William Wieler

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Willow Orthodontics in Winnipeg has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their kindness and expertise.
- Many patients highlight the thoroughness of consultations and the clear explanations provided about treatment options and progress.
- The office is frequently described as clean, modern, and comfortable, with a pleasant atmosphere that helps put patients at ease.
- Reviewers consistently note efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Several families mention positive experiences for both children and adults, with special attention given to nervous or first-time orthodontic patients.
- Many reviews mention excellent treatment outcomes, with patients satisfied with their smiles and the overall process.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that communication about treatment timelines or expectations could be improved.
- Isolated complaints reference occasional scheduling mix-ups or longer wait times during peak periods, but these are not common.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient care.
- Modern, clean facilities and a comfortable environment.
- Efficient scheduling and flexibility for families and working professionals.
- Strong track record of positive treatment outcomes and patient satisfaction.

Why a patient may not want to:
- Some concerns about cost or payment plan transparency.
- Occasional issues with communication or scheduling.
- Rare negative experiences with wait times or administrative matters.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 982-8000
• Website: www.willowortho.com/
• Address: 2-1190 Taylor Avenue, Winnipeg, MB R3M 3Z4