Ocean's Edge Orthodontics

Orthodontist: Edward Murdoch

Overall grade: B+

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Ocean's Edge Orthodontics in Nanaimo has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their kindness and expertise.
- Many patients highlight the thoroughness of consultations and the clear explanations provided about treatment options, which helps them feel informed and comfortable.
- The office environment is frequently described as modern, clean, and inviting, with a relaxing atmosphere that puts both adults and children at ease.
- Several reviews note the clinic’s efficiency in scheduling, minimal wait times, and flexibility in accommodating busy family schedules.
- Parents often mention positive experiences for their children, citing gentle care and a supportive approach that helps reduce anxiety.
- Patients report satisfaction with treatment outcomes, including improved smiles and confidence, and appreciate the clinic’s follow-up and aftercare.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that communication about treatment timelines or expectations could be improved.
- Isolated complaints reference occasional scheduling mix-ups or longer-than-expected wait times, but these are not common.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and expertise.
- Strong communication and patient education about orthodontic care.
- Modern, clean, and comfortable office environment.
- Efficient scheduling and family-friendly approach.
- Consistently positive treatment outcomes and follow-up care.

Why a patient may not want to:
- Concerns about cost or payment plan transparency.
- Occasional issues with communication or scheduling.
- Rare negative experiences with wait times or expectations.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 390-1331
• Website: www.oeosmiles.com/
• Address: 6596 Applecross Rd #101, Nanaimo, BC V9V 0A4