Shuswap Orthodontics

Orthodontist: Brian Broadwell

Overall grade: A

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Shuswap Orthodontics in Salmon Arm has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Brian and team members by name for their caring and attentive approach.
- Many patients highlight the thoroughness of consultations and the clear communication regarding treatment plans, costs, and expected outcomes.
- The office environment is frequently described as modern, clean, and comfortable, with a fun and inviting atmosphere, especially for children and teens.
- Reviewers appreciate the efficiency of appointment scheduling, minimal wait times, and the clinic’s flexibility in accommodating busy family schedules.
- Several families note positive experiences for children, with staff going out of their way to make young patients feel at ease and excited about their orthodontic care.
- Numerous reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- There are isolated reports of feeling rushed during appointments or not having all questions fully addressed.
- A few reviewers mention longer-than-expected treatment times or needing additional adjustments, but these are not common themes.

Why a patient would want to see them:
- Highly praised for staff friendliness, professionalism, and patient-centered care.
- Strong track record with children and teens, making it a family-friendly choice.
- Modern, clean facilities and efficient, flexible service.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Concerns about cost or payment plan transparency.
- Occasional reports of feeling rushed or needing more thorough explanations.
- Rare dissatisfaction with treatment duration or adjustments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 832-6558
• Website: www.shuswaportho.com/site/home
• Address: 571 6th St NE Ste 202, Salmon Arm, BC V1E 1R6