Chilliwack Orthodontics

Orthodontist: Martin Lack

Overall grade: B+

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Chilliwack Orthodontics in Chilliwack has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and support team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout their orthodontic treatment, making them feel informed and comfortable.
- The office environment is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for children and teenagers, with staff praised for their patience and ability to make young patients feel at ease.
- Patients often mention satisfaction with treatment outcomes, including improved smiles and confidence, and appreciate the clinic’s flexibility in accommodating busy schedules.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to ask questions.
- There are isolated complaints about communication lapses regarding treatment progress or appointment changes.
- Rare negative feedback includes dissatisfaction with specific treatment results or discomfort during procedures, but these are far outweighed by positive comments.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient care.
- Strong communication and clear explanations throughout treatment.
- Modern, clean facilities and efficient service.
- Positive experiences for children and families.
- Consistently high satisfaction with treatment outcomes.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of rushed appointments or insufficient communication.
- Rare dissatisfaction with specific treatment results.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 792-5722
• Website: www.chilliwackortho.com/
• Address: 45820 Wellington Ave, Chilliwack, BC V2P 2C9