MILLS CHRISTINE M DR ORTHDNTST

Orthodontist: Christine Mills

Overall grade: A

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A. What happens when you call outside office hours.
• Info accuracy: A-. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

MILLS CHRISTINE M DR ORTHDNTST in Vancouver has a strong Google review profile, currently averaging 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Patients consistently praise Dr. Mills and her team for their professionalism, expertise, and friendly demeanor. Many reviews mention feeling well-cared for and comfortable throughout their orthodontic treatment.
- The office staff is frequently described as welcoming, efficient, and accommodating, with several reviewers noting smooth appointment scheduling and minimal wait times.
- Multiple patients highlight the thoroughness of consultations and the clear communication regarding treatment plans and progress.
- The clinic is described as clean, modern, and well-maintained, contributing to a positive overall experience.
- Several parents mention successful orthodontic outcomes for their children, with an emphasis on the supportive and patient approach of the staff.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- There are isolated reports of longer-than-anticipated treatment times or delays in scheduling follow-up appointments.
- Very few negative experiences are reported, and those that exist are generally outweighed by the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for professionalism, expertise, and patient care.
- Friendly, communicative staff and a welcoming environment.
- Modern, clean facilities and efficient service.
- Strong reputation for successful orthodontic outcomes, especially for children and families.

Why a patient may not want to:
- Potential concerns about cost or payment structure.
- Occasional reports of longer treatment timelines or scheduling delays.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 261-8168
• Website: www.vancouverorthodontist.com/
• Address: 650 West 41st Avenue, Vancouver, BC V5Z 2M9