docbraces Summerside

Orthodontist: John McManaman

Overall grade: C

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Docbraces-Summerside in Summerside has a solid online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Many reviewers commend the staff for being friendly, welcoming, and professional, often mentioning the front desk and orthodontic team for their helpfulness and positive attitude.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and progress, which helps set expectations and reduce anxiety.
- The office is described as clean, modern, and comfortable, with several comments about the inviting atmosphere and efficient appointment scheduling.
- Numerous reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall process.
- Parents often note that their children feel at ease during visits, indicating a child-friendly environment.

Negative Highlights:
- A few reviewers mention long wait times for appointments or delays in the waiting room, though these comments are not widespread.
- Some patients report issues with appointment rescheduling or difficulty getting timely follow-ups.
- There are isolated complaints about communication lapses, such as not being informed about changes in treatment or staff turnover.
- A small number of reviews mention dissatisfaction with specific aspects of treatment or feeling that their concerns were not fully addressed.

Why a patient would want to see them:
- High marks for staff friendliness, professionalism, and clear communication.
- Modern, clean facilities and a comfortable environment.
- Positive experiences for both adults and children.
- Consistent track record of successful orthodontic outcomes.

Why a patient may not want to:
- Potential for longer wait times or scheduling challenges.
- Occasional lapses in communication or follow-up.
- Rare dissatisfaction with specific treatments or outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (902) 724-3080
• Website: docbraces.summersidedirect.ca/
• Address: 644 Water St E, Summerside, PE C1N 4J1