Nu-Smile Orthodontics

Orthodontist: Neville Jeannotte

Overall grade: A-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Nu-Smile Orthodontics in Terrace has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the staff for being friendly, welcoming, and professional, often mentioning the orthodontist and team by name for their attentive care.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes.
- The office is described as clean, modern, and comfortable, with a relaxing atmosphere that helps put patients at ease.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make orthodontic visits enjoyable for kids.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Success stories about excellent results with braces and Invisalign are common, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-ups or adjustments, though these are not frequent.
- There are isolated comments about higher-than-expected costs or confusion regarding insurance coverage, but these are not widespread.
- A few patients mention feeling rushed during busy periods, but this is rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Positive experiences for both children and adults, with a family-friendly environment.
- Clean, modern facilities and efficient service.
- Consistent track record of successful orthodontic outcomes.

Why a patient may not want to:
- Occasional concerns about appointment availability or scheduling.
- Isolated reports of higher costs or insurance confusion.
- Rare instances of feeling rushed during busy times.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 421-0053
• Website: www.nu-smile.ca/
• Address: 4665 Lazelle Ave, Terrace, BC V8G 1S8