Urban Orthodontics

Orthodontist: Stephen Mansour

Overall grade: B

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Urban Orthodontics in Regina has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Reviewers consistently praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and support team by name for their attentive care and clear communication.
- Many patients highlight the modern, clean, and comfortable office environment, noting that it helps reduce anxiety, especially for children and teens.
- The clinic is frequently commended for its efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy family schedules.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their treatment results and the thorough explanations provided throughout the process.
- Parents often note that their children feel at ease during visits, and the staff’s ability to engage with young patients is a recurring theme.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or insurance processing, though these are not common.
- A few patients report feeling that treatment options or costs were not fully explained upfront.
- There are isolated comments about longer-than-expected treatment times or delays in scheduling follow-up appointments.
- Rare negative feedback includes dissatisfaction with specific outcomes or communication lapses, but these are far outweighed by positive experiences.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and communication.
- Modern, clean facilities and a comfortable environment for both adults and children.
- Efficient scheduling and flexibility for families.
- Strong track record of positive orthodontic outcomes and patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing clarity or insurance handling.
- Some reports of incomplete explanations regarding treatment plans or costs.
- Rare negative experiences with treatment timelines or communication.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (306) 525-3555
• Website: www.urbanortho.ca/
• Address: 4010 Pasqua St #800, Regina, SK S4S 7B9