Vivid Orthodontics

Orthodontist: Kerry Flintoff

Overall grade: B-

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Vivid Orthodontics in Kamloops has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, knowledgeable, and attentive staff, often mentioning Dr. Dhaliwal and team for their professionalism and clear communication.
- Many patients highlight the comfortable and modern office environment, noting that the clinic is clean, organized, and equipped with up-to-date technology.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating patient needs.
- Parents frequently report positive experiences for their children, emphasizing the staff’s ability to make young patients feel at ease and explaining procedures in a reassuring manner.
- Patients appreciate the thoroughness of consultations and the transparency regarding treatment plans and costs.
- There are repeated mentions of excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- A few patients report feeling that the cost of treatment was higher than expected, though most still felt the quality justified the price.
- Isolated comments note occasional scheduling mix-ups or longer-than-expected appointment times, but these are rare.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and expertise.
- Modern, clean facilities and efficient service.
- Strong track record with both adult and pediatric patients.
- Transparent treatment planning and clear communication.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Potential concerns about cost, as some perceive treatment to be expensive.
- Occasional communication or scheduling issues, though not widespread.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 374-7131
• Website: www.yourbestsmile.ca/
• Address: 321 Nicola St #403, Kamloops, BC V2C 6G6