Forst Orthodontics

Orthodontist: Darren Forst

Overall grade: B-

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Forst Orthodontics in Sherwood Park has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Forst and team members by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often note that their children feel at ease during visits, and the staff’s ability to work with kids and teens is a recurring positive theme.
- Some reviewers appreciate the flexible payment plans and transparency in pricing.

Negative Highlights:
- A small number of reviews mention feeling rushed during appointments or not having all their questions fully answered.
- There are isolated complaints about communication lapses, such as difficulty reaching the office by phone or delays in follow-up.
- A few patients mention dissatisfaction with specific treatment outcomes or adjustments, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Consistently positive results with orthodontic treatments.
- Clean, modern facilities and efficient operations.
- Good track record with children and anxious patients.
- Transparent pricing and flexible payment options.

Why a patient may not want to:
- Occasional reports of feeling rushed or not fully heard during appointments.
- Rare communication issues or dissatisfaction with specific outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 467-1011
• Website: www.forstorthodontics.com/
• Address: 2018 Sherwood Dr, Sherwood Park, AB T8A 5V3