Kamloops Orthodontics

Orthodontist: Daniel Dagasso

Overall grade: C-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Kamloops Orthodontics in Kamloops has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and support team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for children and teenagers, with staff being patient and gentle, helping to ease anxiety.
- Patients appreciate the visible results of their orthodontic treatments, with many expressing satisfaction with their new smiles and the overall outcome.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as unexpected charges or confusion over payment plans, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to ask questions.
- There are isolated complaints about discomfort during procedures or dissatisfaction with specific aspects of treatment, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both adults and children, including those with dental anxiety.
- Clean, modern facilities and efficient, organized service.
- Consistently strong results and a solid community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with treatment comfort or outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 828-6208
• Website: kamloopsorthodontics.ca/
• Address: 275 Lansdowne St #500, Kamloops, BC V2C 1X8