Village Orthodontics

Orthodontist: Bruce McFarlane

Overall grade: C-

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Village Orthodontics in Winnipeg has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning orthodontists and assistants by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with efficient scheduling and minimal wait times.
- Several reviews note successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall experience.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and reassuring with young patients.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, though these are not common.
- Some patients report feeling that the cost of treatment is high or that payment plans could be more flexible.
- There are isolated comments about feeling rushed during appointments or not having all questions fully addressed.
- Very few negative reviews mention dissatisfaction with specific treatment outcomes, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Consistently positive results and patient experiences.
- Clean, modern facilities and efficient appointment management.
- Strong reputation for working well with children and families.

Why a patient may not want to:
- Concerns about the cost of treatment or payment flexibility.
- Occasional issues with appointment scheduling or feeling rushed.
- Rare negative experiences with specific outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 947-1825
• Website: www.facebook.com/villageorthowinnipeg/
• Address: 1190 Taylor Ave #2, Winnipeg, MB R3M 3Z4