Ortho Place

Orthodontist: Jose Roberto Pereira

Overall grade: B-

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Ortho Place in Barrhead has a solid online reputation, with a Google review average of 4.9 out of 5 stars from over 60 reviews.

Positive Highlights:
- Reviewers consistently praise the staff for being friendly, welcoming, and professional, often mentioning the orthodontists and assistants by name for their attentive and caring approach.
- Many patients highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps them feel informed and comfortable.
- The office is described as clean, modern, and well-maintained, with a pleasant atmosphere that puts both adults and children at ease.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy family schedules.
- Parents frequently note positive experiences for their children, citing gentle care and a supportive environment for young patients undergoing orthodontic treatment.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are not common.
- There are isolated reports of longer wait times for certain appointments, particularly during busy periods.
- A few patients mention feeling that their treatment took longer than initially estimated, though most still express satisfaction with the final results.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Modern, clean facilities and a comfortable environment for both adults and children.
- Efficient scheduling and flexibility for families.
- Strong reputation for positive orthodontic outcomes and patient care.

Why a patient may not want to:
- Concerns about cost or payment plan options.
- Occasional longer wait times for appointments.
- Rare dissatisfaction with treatment timelines.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 674-5667
• Website: www.orthoplace.ca/
• Address: 5120 50 Street, Main St Unit A, Barrhead, AB T7N 0B2