Dr. Macadam Douglas

Orthodontist: Douglas Macadam

1750 W. 60th Avenue, Vancouver, BC V6P 2A6

Overall grade: A-

Performance grades

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Macadam Douglas’s dental office in Vancouver has a solid online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend Dr. Douglas and his team for their professionalism, expertise, and caring approach. Many patients mention feeling listened to and respected, with Dr. Douglas taking time to explain procedures and answer questions thoroughly.
- The staff is frequently described as friendly, welcoming, and efficient, contributing to a comfortable and relaxed atmosphere.
- Several patients highlight the office’s ability to accommodate dental anxiety, noting gentle care and a reassuring manner.
- The clinic is praised for its cleanliness, modern equipment, and well-organized scheduling, with minimal wait times.
- Long-term patients mention consistent quality of care over many years, and some note successful management of complex dental issues.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with billing transparency, though these are not common.
- A few patients report feeling that recommended treatments were more extensive than anticipated, raising concerns about potential upselling.
- Isolated comments mention difficulty with appointment availability during peak times.

Why a patient would want to see them:
- High level of trust and satisfaction with Dr. Douglas’s expertise and communication.
- Friendly, attentive staff and a welcoming environment.
- Good track record with anxious patients and those needing complex care.
- Clean, modern facilities and efficient operations.

Why a patient may not want to:
- Concerns about cost or billing clarity.
- Occasional reports of recommended treatments feeling more extensive than expected.
- Potential difficulty booking appointments at preferred times.

Score: 8 (corresponding to a 4.9 average review)

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