Maple Ridge Orthodontics

Orthodontist: Amanda Maplethorp

Overall grade: B+

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Maple Ridge Orthodontics in Maple Ridge has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout their orthodontic treatment, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for both children and adults, with many families expressing satisfaction with the results and the overall process.
- Patients appreciate the flexibility in scheduling and the clinic’s willingness to accommodate changes or emergencies.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, though these are not common.
- A few patients report feeling that the cost of treatment was higher than expected or that payment plans were not clearly explained.
- There are isolated comments about feeling rushed during appointments or not having all questions fully addressed.
- Rare negative feedback includes dissatisfaction with specific treatment outcomes or perceived lack of follow-up.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, indicating a family-friendly environment.
- Clean, modern facilities and efficient, flexible service.
- Consistently strong community reputation and positive feedback.

Why a patient may not want to:
- Concerns about billing transparency or insurance handling.
- Occasional reports of feeling rushed or unclear about treatment costs.
- Rare negative experiences with specific outcomes or follow-up.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 467-2229
• Website: mapleridgeortho.ca/
• Address: 11950 223 St, Maple Ridge, BC V2X 3C2