The Aligner Guy

Orthodontist: Mark Hamanishi

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

The Aligner Guy in Calgary has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Reviewers consistently praise Dr. Justin Bhullar and his team for their professionalism, friendliness, and expertise. Many mention feeling well-informed and comfortable throughout their treatment.
- Patients highlight the clear communication and transparency regarding treatment plans, costs, and expected outcomes.
- The office is frequently described as modern, clean, and welcoming, with efficient scheduling and minimal wait times.
- Numerous reviews mention successful Invisalign and clear aligner treatments, with patients expressing satisfaction with their results and the ease of the process.
- The staff’s ability to accommodate busy schedules and provide flexible appointment times is often cited as a major benefit.
- Several patients note that their dental anxiety was alleviated by the caring and attentive approach of the team.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- There are isolated complaints about the cost of treatment, with some patients feeling that pricing was higher than expected or not fully explained upfront.
- A few reviewers mention feeling rushed during consultations or not having all their questions answered in detail.
- Rare negative experiences include dissatisfaction with treatment outcomes or the need for additional adjustments.

Why a patient would want to see them:
- High satisfaction with aligner treatment results and overall patient experience.
- Professional, knowledgeable, and friendly staff who prioritize patient comfort.
- Modern, clean facilities and efficient appointment management.
- Strong reputation for transparency and clear communication.

Why a patient may not want to:
- Concerns about treatment costs or perceived lack of upfront pricing clarity.
- Occasional issues with communication or feeling rushed during appointments.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 452-4611
• Website: thealignerguy.com/
• Address: 7 Mahogany Plaza SE, Calgary, AB T3M 2P8