Point Grey Orthodontics

Orthodontist: Alexandra Herbertson

4550 West 10th Avenue, Vancouver, BC V6R 2J1

Overall grade: B

Performance grades

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr A Herbertson Orthodontist in Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend Dr. Herbertson and his team for their professionalism, expertise, and friendly demeanor. Patients often mention feeling well-cared for and respected throughout their orthodontic journey.
- The office staff is frequently described as welcoming, efficient, and accommodating, with several patients noting smooth appointment scheduling and minimal wait times.
- Many reviews highlight the quality of orthodontic results, with patients expressing satisfaction with their smiles and the effectiveness of treatments such as braces and Invisalign.
- The clinic is described as clean, modern, and comfortable, contributing to a positive patient experience.
- Several parents mention positive experiences for their children, emphasizing the staff’s patience and ability to make young patients feel at ease.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that communication about treatment options or timelines could be improved.
- Isolated reviews mention longer-than-expected treatment durations or the need for additional appointments.

Why a patient would want to see them:
- High satisfaction with orthodontic outcomes and patient care.
- Friendly, professional staff and a welcoming office environment.
- Efficient scheduling and minimal wait times.
- Good experiences reported by both adults and children.

Why a patient may not want to:
- Concerns about cost or payment structure.
- Occasional communication issues regarding treatment details.
- Rare reports of extended treatment times.

Score: 8 (corresponding to a 4.9 average review)

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