Braces by Bales

Orthodontist: Jeff Bales

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Braces by Bales in Brandon has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Bales and his team for their professionalism, friendliness, and welcoming atmosphere. Many mention feeling comfortable and well-cared for throughout their orthodontic treatment.
- Patients frequently highlight the staff’s ability to explain procedures clearly and answer questions, making the process less intimidating, especially for children and teens.
- The office is described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several reviews note successful orthodontic outcomes, with patients expressing satisfaction with their new smiles and the overall results.
- Many families mention positive experiences for both children and adults, indicating a family-friendly environment.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, particularly during busy periods.
- There are isolated comments about feeling rushed during visits or not receiving enough detailed information about treatment options.
- A few reviewers mention higher costs compared to other providers, though most still felt the quality justified the price.
- Very rare complaints about communication lapses or administrative errors, but these are not common.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Positive experiences for both children and adults, with a focus on comfort and clear explanations.
- Modern, clean office with efficient scheduling and minimal wait times.
- Consistently strong results and a reputation for quality orthodontic care.

Why a patient may not want to:
- Occasional issues with appointment availability or feeling rushed.
- Some concerns about cost compared to other providers.
- Rare administrative or communication issues.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 727-6453
• Website: www.bracesbybales.com/
• Address: 1100 Richmond Ave, Brandon, MB R7A 1M6